Salam to everyone. I was talking about how to tackle staffs emotions this morning. Just to share with you.
What ever resulted from our behaviour is due to the action we took based on our emotions.
Great Emotions, great action = great results.
Bad emotion, bad action= bad results.
There are few states of emotions:
- Glad/Happy.
- Angry
- Sad
- Scared.
It may change from time to time based on situation given or created. Means, it's an option . Listen when I said it's an option therefore you can decide the best one. We are all humans, we all have emotions but we do have brain as well to control and to decide the best emotion types to be with. Manage your emotions and the outcomes is manageable!Control our emotions and not vice versa.
Take pramugari for example. 12 hours of journey which is very long and tiring but they are still in control with their sweet smiley faces, consistency in being courtesy, and they always looked fresh and welcoming. I was told that every 14 minutes they will re touch up their look. Waw , something interesting right. Every 14 minutes. Good suggestion for me as well. Every one hour of teaching, I will follow the same. Look fresh, energetic and decide to have the best emotion for the day. So I'll bring my "make up bag" ha ha ha.
Cik Fame thanks for the sms today so let's give some of your comments on this matter ya. Emotions.
What ever resulted from our behaviour is due to the action we took based on our emotions.
Great Emotions, great action = great results.
Bad emotion, bad action= bad results.
There are few states of emotions:
- Glad/Happy.
- Angry
- Sad
- Scared.
It may change from time to time based on situation given or created. Means, it's an option . Listen when I said it's an option therefore you can decide the best one. We are all humans, we all have emotions but we do have brain as well to control and to decide the best emotion types to be with. Manage your emotions and the outcomes is manageable!Control our emotions and not vice versa.
Take pramugari for example. 12 hours of journey which is very long and tiring but they are still in control with their sweet smiley faces, consistency in being courtesy, and they always looked fresh and welcoming. I was told that every 14 minutes they will re touch up their look. Waw , something interesting right. Every 14 minutes. Good suggestion for me as well. Every one hour of teaching, I will follow the same. Look fresh, energetic and decide to have the best emotion for the day. So I'll bring my "make up bag" ha ha ha.
Cik Fame thanks for the sms today so let's give some of your comments on this matter ya. Emotions.
1 comment:
Salam Masterji....
Tadi busy dgn ISO Internal Audit... sb tu SMS jer tarikh training tu...semoga ianya berjalan lancar!
Emotion memainkan peranan masing2... ia berkaitan dgn keadaan semasa pada ketika itu... Result yg baik akan didapati sekiranya emotion berada ditempat yg betul!!!
Post a Comment